Overview
At Petersen Heavy Equipment, we work hard to ensure our customers are satisfied with their purchase. If you have concerns regarding parts or eligible items, please review our policy below.
Returns
Parts and eligible items may be returned within 30 days of purchase. Items must be unused, in original condition, and in original packaging.
- Proof of purchase is required.
- Electrical components and special-order items may not be eligible for return.
- Restocking fees may apply on certain items.
Refunds
Once the returned item is received and inspected, we will notify you regarding approval. Approved refunds will be processed to the original method of payment within a reasonable timeframe.
Exchanges
We replace items only if they are defective or damaged. Please contact us directly for assistance with exchanges.
Return Address
Petersen Heavy Equipment1004 W 3rd St
Madison, NE 68748
Customers are responsible for return shipping costs unless otherwise agreed. Shipping charges are non-refundable.
Contact Us
For questions regarding returns or refunds, please contact us:
Email: contact@petersenheavyequipment.com
Phone: (402) 662-6999